Intelligrated is a ~$2.5B global business and part of the~$8B Safety and Productivity Solutions (SPS) Strategic Business Group ofHoneywell. Honeywell Intelligrated (IGS) designs, manufactures, integratesand installs complete material handling automation solutions, includingconveyor, IntelliSort® sortation, Alvey® palletizers, Honeywell Robotics,automated storage and retrieval systems, and voice- and light-directed pickingtechnologies — all managed by advanced machine controls and our best-in-classMomentum™ warehouse execution system. By drawing on an ever-expanding portfolioand deep industry expertise, we provide best-fit, scalable solutions to helpbusinesses optimize and manage their entire fulfillment processes, fromreceiving to shipping — and everything in between.
The Connected Distribution Center from HoneywellIntelligrated is designed to help companies make the digital transformationfrom manual to automated processes and keep up with the rapidly escalating paceof modern commerce demands. Through the seamless integration of sensors,controls, automation and labor, we’re providing the real-time businessintelligence to help our customers make informed business decisions, ensureworker safety, and maximize equipment uptime and lifecycles.
From concept and integration to industry-leadinglifecycle support services, Honeywell Intelligrated is committed to ourcustomers’ successes — delivering sustained distribution and fulfillmentproductivity and continual performance improvements through increasedflexibility, efficiency and accuracy. We back every project with 24X7multilingual technical support and access to lifecycle support services througha network of national, regional and local service centers.
Provide reliable technical assistance to internal andexternal customers. You will provide professional coverage of Technical SupportHelpdesk with a specific focus on PLC-controlled machines and subsystems. Youwill support focus on accuracy, timely feedback, and customer satisfaction. Youwill drive timely identification, investigation, resolution, root causeanalysis and replication of technical issues. You will build internalrelationships to expedite complicated cases. You will develop broad understandingof customer needs. You will support the knowledge-sharing mindset, methodology,and tools. You will help develop Technical Support processes. You will ensureproper documenting and recording of all activity and communication. You willaddress systemic coordination issues.
Key Responsibilities:

• Be part of a team that is solving complex technicalproblems for the customer
• Provide highly complex engineering technical support to internal and external clients 
• Learn to apply highest standards of customer support
• Build business acumen while learning to address customer'stechnical needs
• Willingness to travel less than 10%